Privacy Policy

This policy explains what Prime Support General Services ("Prime Support", "we") does with personal information you send through this website. It covers this website only.

Who is responsible

Prime Support General Services, Al Majal Business Park, Zubair Street, near Well 20, Basra, Iraq. For any question about this policy or your information, write to info@primesupportiq.com or call +964 (0) 7811 11 7374.

What we collect, and why

We only collect what you type into a form. We do not buy personal data and we do not build profiles of visitors.

• Contact form: your name, email address, telephone number, subject and message. We use these to answer your enquiry.
• Job application form: your name, email address, telephone number, nationality, covering message and the CV file you attach. We use these to assess your application for the role you applied to.
• Analytics: pages visited, approximate region, browser and device type, collected through Google Tag Manager only if you accept analytics cookies. See our Cookie Policy.

Nationality is requested on job applications because some client sites we staff impose access and security requirements tied to it. It is used for that purpose and no other.

Legal basis

We process enquiry and application data because you asked us to deal with your enquiry or application, and because we have a legitimate interest in recruiting and in responding to prospective clients. Analytics are processed only with your consent, which you may withdraw at any time.

Who sees it

Enquiries and applications are read by the Prime Support staff who need them: the relevant department and our HR team. We share personal information outside the company only where we must: with our website and email hosting providers acting on our instructions, with Google for analytics if you consented, and where Iraqi law or a lawful request requires it. We do not sell personal information.

How long we keep it

• Contact enquiries: up to 24 months after the matter is closed.
• Job applications: up to 12 months after the recruitment decision, so we can consider you for similar roles. Ask us and we will delete yours sooner.
• Analytics: as configured in Google Analytics, no longer than 14 months.

Security

This site is served over HTTPS. Uploaded CVs are stored on a private disk that is not reachable from the web, and access is limited to staff who need it. No system is perfectly secure, so please do not send us documents you would not want a third party to see.

Your choices

You may ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to our use of it. Write to info@primesupportiq.com and we will respond within 30 days. You can refuse or withdraw cookie consent at any time through the banner.

Children

This website is for business use and is not directed at children. We do not knowingly collect information from anyone under 18.

Changes

If we change this policy we will update the date shown below. Material changes will be announced on this page.